Application Support Lead
Customers are at the heart of what we do so we have created a new position within the Support team to ensure sufficient focus and attention is provided for this critical team as we grow. As a Senior Technical Support Analyst you will be responsible for troubleshooting and resolving issues encountered by external customers as well as helping in building the support team in the United States – you will work with both other members of support and the wider organisation to ensure timely responses and resolutions to tickets raised.
This position is a pivotal role in the growth of the support team and FINBOURNE as we expand our operations into the United States delivering an exceptional customer support experience for our client base while also being a mentor and trainer for the rest of the support team as it grows. In addition to supporting clients this role will be required to work with internal departments to ensure tickets are pushed through to resolution when passed on. As an organisation we recognise that delivering exceptional customer support is key to our ongoing success and brand value and therefore see this role as a critical to the business.
This role will involve working closely with the Head of Support to assist in establishing the support team within FINBOURNE and ensuring the services never fall anything short of best in class.
A key part of our strategy relates to the build out of our marketplace function to provide our customers with a wide range of complementary product and service offerings. As such a good understanding of working with 3rd party providers is required to ensure the quality of service doesn’t drop for our marketplace customers. This will involve working closely with our marketplace partners support teams to ensure best in class support continues for marketplace customers.
This role will provide an exceptional opportunity for the candidate to help establish the support team in a fast-paced financial technology firm and further their career within an ambitious and rapidly growing organisation.
What skills, experience and qualifications we require:
We are a young, dynamic financial technology company aiming to re-engineer the world of investing to make it clearer, faster and more cost effective for everyone.
We are looking for our future architects, engineers and ultimately leaders to join us on this journey.
At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence-based solutions. We respect your independent thought, your intellectual curiosity and your opinion.
FINBOURNE Technology is a Skilled Worker sponsor and we can support candidates requiring work permission if appropriate.
For more information about our culture, career development and the benefits we offer our employees, please visit our website www.finbourne.com.
Life at FINBOURNE:
Working at FINBOURNE is fast paced and exciting. The most important qualities we look for are a hunger to learn, passion for quality and a willingness to take the time to collaborate, teach and learn from colleagues.
"Competitive benefits including 401k and health care"
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