Application Support Analyst
Location: United States
Clients are at the heart of what we do so we have created a new position within the Support team to ensure sufficient focus and attention is provided for this critical team as we grow. As one of our first Application Support Analysts in the APAC region, you will be on the front line, ensuring our clients receive the exceptional service they have come to expect from FINBOURNE.
This position will be responsible for acknowledging support cases raised by our clients, responding in a timely, professional manner and will own the case through its life cycle, troubleshooting and resolving issues where possible. You will work with other members of Support and the wider organisation to ensure timely responses and resolutions to tickets raised. The role will involve working outside of normal business hours and weekend on exception.
In addition to supporting clients, this role will be required to work with internal departments to ensure tickets are pushed through to resolution when passed on. As an organisation we recognise that delivering exceptional customer support is key to our ongoing success and brand value and therefore see this role as critical to the business.
This role will provide an exceptional opportunity for you to help establish and grow an APAC Support team for a fast-paced financial technology firm and further your career within an ambitious and rapidly growing organisation.
What skills, experience and qualifications we require:
We are a young, dynamic financial technology company aiming to re-engineer the world of investing to make it clearer, faster and more cost effective for everyone.
We are looking for our future architects, engineers and ultimately leaders to join us on this journey.
At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence-based solutions. We respect your independent thought, your intellectual curiosity and your opinion.
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